Why Choose A Small Orange?
We do things differently. Here's how we're reinventing the server farm...
Our Committed Leadership Team
Douglas Hanna, CEO
Douglas Hanna is the CEO of A Small Orange, a provider of high quality shared, VPS, reseller, and dedicated web hosting. As CEO, Douglas leads the company’s management team and is directly responsible for the company’s finance, product and business development, and M&A activities. He is also responsible for HostNine and SEO Web Hosting, two companies that A Small Orange acquired in November 2010.
Before joining A Small Orange in March 2010, Douglas was the Customer Service Manager at HostGator.com LLC, a world leading web hosting company with more than 225,000 customers. At HostGator, he was responsible for customer service and customer service operations, as well as corporate communications and public relations.
Douglas also founded and writes for Service Untitled, a leading blog on customer service and the customer service experience and has done customer service consulting for companies such as Dell.
Ryan MacDonald, Director of Technology
Ryan MacDonald was previously the lead system and network administrator at a small hosting company based in Michigan. However, he is best known for his contributions to the Linux open source community. Ryan has written and continues to maintain a number of popular software applications used by web hosts including Linux Malware Detect (LMD), Advanced Policy Firewall (APF), Brute Force Detection (BFD), System Integrity Monitor (SIM), and a half dozen other applications through his website, R-fx Networks.
As Director of Technology, he is responsible for all things technical at A Small Orange, including administration of A Small Orange’s server fleet, network management, server-related development, and more.
Jen Lepp, Director of Customer Service
As the Director of Customer Service for A Small Orange, Jen’s 12+ years of experience in the hosting industry guide her commitment to customer satisfaction. She is responsible for ensuring that customers of A Small Orange are happy with the service they are receiving through direct management of the Customer Service Team, proactive training of employees, as well as constant review of A Small Orange's policies and performance. She also works closely with the CEO and other directors to ensure that A Small Orange has the necessary customer service foundation and focus to continue to grow and excel in the future.
When not working, Jen can be found primitive camping, bouldering, or scrambling around various locations in Central Texas.
Josh Ward, Director of Sales and Marketing
Josh’s relies on his diverse background and eclectic group of skills to guide his decision making as Director of A Small Orange’s Sales and Marketing Team. With experience in server administration, hardware sales, search engine optimization, and open source technologies, Josh is able to meet the unique sales and marketing challenges presented by the web hosting industry. He is responsible for A Small Orange’s advertising, website, social media, and new sales.
Josh is originally from Southeast Texas, but has called Austin home for almost 20 years. On the weekends, Josh avidly avoids yard work by spending quality time with his wife, Clesha, and their four kids, who all call him "Big Daddy".