A simple philosophy at the heart of everything we do

A Small Orange was founded with a simple philosophy in mind: provide the best quality service and support to customers at a low price. Since then, we have refined our mission to provide exceptional service, not just servers. We realize that our customers have many choices when it comes to web hosting and we want our service to set us apart from the competition.

Our vision is simple: Perfecting hosting while maintaining a homegrown feel with a focus on people - our customers, our employees, and our community.

Since A Small Orange was founded in Atlanta in 2003, we have grown to a point where we now have over 40 employees and serve tens of thousands of customers around the world. Our team provides award winning customer service and support 24 hours a day, 7 days a week over email.

We feel that the best customer experience is offered by focusing on the customer's perspective. We design all our products and services with customer satisfaction in mind. Ease of use and clarity in presentation are some of the key factors to our success, and we enjoy providing our customers with this rewarding experience every day.

Our headquarters is located in beautiful Downtown Durham, NC.

If you’re interested in joining our always-growing team, check out our jobs section.

Our core values emphasize quality and customer service

Hover over an orange to hear about our values

The Best Support In The Business

A Small Orange's support team members are easy to contact, and are always available to help with any issues you may have. If you need assistance at any time, you can get help from one of the options below:

Support Help Desk Open up a support ticket and track its progress. One of our support team members will work with you to help you resolve your problems quickly.

Email Technical Support Contact one of our technical support staff members via email. Email support is available 24 hours a day, 7 days a week, 365 days a year. All email support requests are automatically assigned a support ID and will be dealt with personally by a member of our staff.

Live Chat Support Need immediate help? Our support team is ready to assist you via live chat 24 hours per day, Monday through Friday. Getting web hosting help has never been easier!

Company Forums Discuss A Small Orange products and services in our company forums. User-to-user support, company announcements, and service announcements are all provided here.

Our staff has a wide range of expertise encompassing computers, networking and the Internet, which gives them the ability to work on any type of hosting related task you may require.

ASO Has Gone Green!

Our Green Power Commitment
Data centers and web hosting use electricity. often, a lot of electricity. We, like our customers, are concerned about the environmental impact of this energy use, and want to speed development of a more sustainable, low-carbon, renewable energy economy. Therefore, in addition to using energy efficient hosting technologies, ASO has chosen to go a step further and match 150 percent of the electricity it uses with renewable energy, in the form of Renewable Energy Certificates (RECs). This commitment will ensure that for every kilowatt hour of electricity used to host your website, another one and one-half kilowatt hours of electricity is generated by renewable energy projects and delivered to the power grid.

3Degrees Certification

Encouraging Renewable Energy Development
A Small Orange has partnered with 3Degrees to help us assess the environmental impact of our electricity use, and mitigate the impact of this electricity use. A five-time winner of the U.S. Department of Energy.s Green Power Supplier of the Year Award, 3Degrees helps organizations like ours match their electricity use with Green-e Energy. A REC represents one megawatt-hour of electricity generated from wind, solar, biomass, geothermal, low-impact hydro or other Green-e Energy approved renewable energy technologies. Endorsed as a means to support renewable energy by the Union of Concerned Scientists, Natural Resources Defense Council and World Resources Institute, RECs provide renewable energy project owners with a revenue stream that supplements the revenue they secure from the sale of their projects' electricity. This helps renewable energy projects compete with traditional forms of electricity generation, such as coal and natural gas. Examples of renewable energy projects that generate RECs include the Red Hills Wind Farm in Oklahoma, and the Farmers' City Wind Project in Missouri, and and the Milpitas Unified School District Solar Project in California. By matching A Small Orange.s electricity use with RECs from projects like these, we demonstrate our willingness to take responsibility for the environmental impact of our electricity use and increase demand for green power, accelerating the low-carbon, renewable energy economy.
Download Our 3Degrees Certificate [PDF]

A Remote Workforce

Many A Small Orange employees work partially or exclusively from home, just one more step in our sustainable business strategy. A report by the President's Council of Economic Advisers released in March 2010 highlighted the general benefits of remote working for both employees and companies, which included "reducing absenteeism, lowering turnover, improving the health of workers, and increasing productivity."

Many people don't realize that remote working is the green choice as well! Remote working helps ASO conserve energy by having smaller offices that use less energy and resources, and our remote working program helps preserve the environment by reducing commuter traffic.

By allowing employees to work remotely, we keep cars off the road which reduces the amount of toxic gases and dust particles released into the atmosphere as well as the chemicals washed into our waterways, wells, and rivers.

The Latest in Data Center Technologies

Our customers demand personal service and unprecedented reliability. In order to provide the uptime, speed, and connectivity that you need, we maintain state-of-the–art hosting facilities. Our data centers are dispersed around the world in order to protect our customers against catastrophic natural disasters. We do not employ or resell secondhand servers- only new equipment is selected for our customers.

Our shared hosting environments feature low account concentrations in order to provide you with faster load and response times. We don’t offer unlimited hosting plans that attract resource hogs whose consumption can slow or even bring down shared servers.

Of course, you’ll find that our hosting facilities provide all of the security and redundancy that you expect. Our data centers are patrolled by guards, and monitored over CCTV, and our servers are located behind multiple redundant lines of physical security. Climate control, fire suppression, redundant power batteries and diesel power are all standard.

Technicians are available in our data centers around the clock, and we are constantly implementing new procedures and technology in order to maintain the cutting edge.

Eliminate the risk of trying a new host

As a new customer, we welcome you try out any one of our Shared or Business hosting services risk free for a full 45 days.

Should you decide to cancel your account because you’re not satisfied, we will gladly provide you with a refund. We stand by our quality and our commitment to customer service.

If you ever wish to cancel after this period, we will gladly offer a prorated refund for any unused services.

A Small Orange Hosting + Your Customers = Your Profits

Do you have an entrepreneurial side? Do you already use A Small Orange web hosting? Would you like to run your own web hosting company?

Under our reseller plans, you can manage and resell web hosting to whomever you choose. As a reseller you can charge whatever price you wish, you will be getting paid to manage hosting accounts and to provide some direct customer service.